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Helpdesk and support

A helpdesk and ticketing system for organised customer support

Customer requests arrive in one place, are assigned to the right person and are tracked until they are closed. Add a knowledge base and release notes, and many answers are found before a ticket is even opened.
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From scattered emails to a ticketing system

When support runs through shared inboxes, phone calls and messages, requests get lost, two people answer the same issue and nobody knows how many are still open. A helpdesk with tickets gives every request a number, an owner, a priority and a history, and gives the customer a portal to follow its progress. Management, in turn, can finally see how much support work there is and where it comes from.

Customer support is part of our own daily work, since we host and maintain everything we build. We have built a Help Desk application for publishing instructions and release notes; it is multi-language and a single installation serves documentation for several products. Building on that experience, we create ticketing systems shaped around each business's request categories, teams and service rules.

We start with a free call to see how requests reach you today and give you a fixed written quote. The system can connect to your CRM, email or application, and we host and maintain it on our own servers, with support in Greek and English.

What's included

  • A support portal for your customers
  • Tickets with categories, priorities and assignments
  • Ticket creation from email
  • Knowledge base and release notes, in multiple languages
  • Roles for customers, agents and administrators
  • Hosting, backups and maintenance
  • Support from a team that replies within one business day
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Helpdesk system features

The building blocks of organised support, shaped around your own team.

Tickets

Every request has a number, status, priority and full conversation history, in one place.

Requests from email

Emails to your support address become tickets, and replies reach the customer by email.

Assignments and teams

Route requests to teams or agents, with assignment rules and role-based permissions.

Knowledge base

Instructions and answers to common questions, organised by product and available in several languages.

Release notes

Publish changes and new versions so customers stay informed without having to ask.

Reports

See how many requests come in, how quickly they are answered and where most issues cluster.

How we work

From first call to live, in five steps

The same process whether it is a five-page website or a platform your whole company runs on. What changes is the depth of each step, not the order.

01
Discovery call
Thirty to sixty minutes on what you do, who your customers are and what the project has to achieve. We ask about the business problem first and the technology last. No charge, no commitment.
02
Proposal & fixed quote
A written document with the scope broken down line by line, the timeline, the price and what is explicitly not included. You know the full cost before you decide.
03
Design & structure
Wireframes and page structure first, then visual design. For applications, we map the data model and the workflow before writing a line of code — that is where projects are won or lost.
04
Development & review
We build in stages on a staging server you can access at any time. You review real screens as they are finished instead of waiting months for a reveal.
05
Launch & aftercare
Go-live, analytics and Search Console setup, training for your team, written documentation, and ongoing support. Most clients keep evolving their project with us for years.

FAQ

Helpdesk system — frequently asked questions

Prefer to talk it through? Call us or send a short message — we reply within one business day.

+30 210 60 30 927

Ready-made helpdesk services are a good choice for standard support. A custom system makes sense when tickets need to link to data in your own application or CRM, when you have specific categories and service rules, or when you want the portal to be part of your own platform.

Yes. Our own Help Desk application, running at help.efluper.com, is multi-language and one installation serves documentation for several products. We set up knowledge bases for clients the same way.

Yes. We can link tickets to customers in your CRM, let users open requests from inside your application, or embed the helpdesk in an existing platform, as long as there is an API or access to the data.

Custom web applications start from €1,200. The cost depends on the features, such as email ingestion, a knowledge base and integrations. After a short free call we give you a fixed written quote.

We deliver in phases. The first working version, with tickets, assignments and a customer portal, is ready in a few days, and the knowledge base or reporting can follow.

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Start a project

Get your support organised

Tell us how customer requests reach you today and we will propose a system with a fixed written quote.

Send us a message +30 210 60 30 927

We reply within one business day.